Client Overview
A subsidiary of a global software conglomerate that develops innovative software products, offering them both on-premises and as cloud-hosted business platforms. Trianz manages the client's infrastructure, which supports a wide range of services, including eCommerce, banking, and more. This infrastructure comprises multiple servers, EKS clusters, databases, and other critical resources.
The Business Challenge
- Client faced limitations with high availability and flexibility across servers, storage, network appliances, and load balancers.
- Manual cloud resource administration, lacking streamlined lifecycle management.
- Need for automation in deployment and configuration of cloud resources.
- Inconsistent security policies and regulatory compliance across cloud environments.
- Limited visibility into cloud application and infrastructure performance, impacting proactive issue resolution.
Technology Components
Amazon GuardDuty, Amazon Inspector, AWS WAF, AWS Certificate Manager, AWS Shield, AWS IAM, AWS Security Hub, Key Management Service, Redshift, Amazon Connect, Lex, Pinpoint, Amazon VPC, Amazon EC2, Amazon EC2 autoscaling, Elastic Load Balancing, Amazon s3, Amazon EBS, Amazon Route53, Amazon CloudFront, Amazon CloudWatch, Amazon CloudTrail, AWS Config, AWS CloudFormation, Amazon RDS, AWS Lambda.
The Approach
Trianz leveraged Concierto to manage the client’s end-to-end AWS cloud infrastructure, focusing on the following:
- Multi-Cloud & ITSM-Driven Operations – Concierto enabled seamless hybrid cloud and ITSM operations across multiple cloud environments.
- Comprehensive ITSM Implementation – Designed, configured, and deployed ITSM elements, including incident and problem management, service requests, reporting, and knowledge management.
- Automated Incident & Request Management – Implemented workflow-driven automation to categorize, process, and resolve tickets efficiently.
- Auto-Scaling for Performance Optimization – Enabled dynamic infrastructure scaling to handle seasonal demand spikes without performance degradation.
- Enhanced Service Reporting & Visibility – Provided real-time insights into key IT metrics, driving data-driven decision-making and operational efficiency.
The following solution approach was implemented across respective areas as part of the overall strategy:
Cloud Governance
- Proactive Monitoring & Compliance – Concierto enabled continuous AWS server health monitoring, ensuring compliance with governance policies, detecting anomalies, and generating detailed reports for enhanced oversight and risk management.
- Automated Cost Control & Risk Mitigation – By leveraging intelligent health checks and rule-based corrective actions like instance resizing or termination, Concierto optimized cloud costs while minimizing operational risks.
- Structured Resource Management – Through seamless AWS integration, the platform team implemented structured tagging and environment segregation (prod/non-prod), streamlining resource management.
- Scalable & Automated Maintenance – The platform team enables the automated patch compliance scans, OS patching, and scheduled health checks with Concierto, that reduced the manual intervention while ensuring efficient AWS instance management at scale.
- Policy-Driven Governance & Compliance – Concierto enforced governance policies through automated tagging and rule-based management, ensuring alignment with compliance frameworks and organizational best practices.
Monitoring and Observability
- Integration with Datadog: Concierto utilizes secure SAML-based authentication for seamless integration with Datadog, enabling robust cloud service monitoring. By setting threshold limits in Datadog and configuring event and incident rules within Concierto, the platform team ensured proactive and automated alert management, reducing downtime and optimizing cloud operations.
- Comprehensive Cloud Service Monitoring
- Concierto delivers end-to-end observability for critical cloud resources:
- EC2 Instances: Monitors CPU, memory, and disk usage for optimal resource utilization.
- Load Balancer Target Groups: Ensures continuous health checks to maintain traffic flow to functional instances.
- RDS (Relational Database Service): Tracks CPU, memory, and disk usage to improve database performance.
- Automated Alerting and Incident Management: When Datadog detects a threshold breach, Concierto instantly generates a ticket, streamlining issue tracking and resolution. This automation minimizes manual intervention, accelerates response times, and enhances overall operational efficiency.
Operations Management
- Enhanced Governance & Compliance – Concierto team enforced IT governance by standardizing workflows, ensuring security compliance, and aligning with industry best practices. This reduced operational risks while maintaining a robust compliance posture.
- Proactive Health & Performance Monitoring – With automated health checks and continuous performance tracking, Concierto identified anomalies early, minimizing downtime and enhancing system reliability.
- Scalability & Flexibility – The platform supported dynamic scaling of IT operations, enabling seamless adaptation to changing business demands without compromising efficiency.
- Improved Resource Utilization – By optimizing resource allocation and automating repetitive tasks, Concierto enhanced productivity, ensuring that IT teams focused on high-value strategic initiatives.
- Integrated Collaboration & Workflow Automation – Concierto integrated with ITSM tools, DevOps pipelines, and communication platforms to streamline cross-team collaboration and enhance workflow efficiency.
Cloud Financial Management
- AWS Account Onboarding & Cost Optimization
- Concierto simplified the onboarding of AWS accounts using Access Keys and Secret Keys. It conducts detailed server utilization analysis to provide cost optimization insights, including:
- Rightsizing instances based on usage patterns.
- Suggesting alternative AWS services for improved efficiency.
- Automated implementation of optimization recommendations with approval workflows.
- Integration with Datadog for Monitoring
- Concierto integrated with Datadog for real-time monitoring and automated incident management.
- When Datadog detects a threshold breach, Concierto instantly logs a ticket, reducing manual effort.
- This automation improves cost efficiency by enabling proactive monitoring and faster issue resolution.
Transformational Effects
The client realized significant improvements in cloud operations and cost efficiency through Concierto’s automation-driven approach:
- With Concierto's prebuilt automation libraries, the client eliminated effort-intensive script development and custom automation, allowing IT teams to focus on strategic initiatives.
- Concierto's intelligent resource management delivered substantial savings through automated right-sizing and optimized licensing.
- Improved first-time resolution rates by 20% through Concierto's integrated workflow automation, minimizing service disruptions.
- Achieved a 10% reduction in incidents through Concierto's end-to-end automation, significantly decreasing system downtime.
- Implemented 24x7 proactive monitoring with automated remediation, dramatically reducing resolution times.
