Client Overview
FlyRemit is a digital remittance management solution for outward remittance. As one of India's leading remittance management platforms, the company aims to make all modes of overseas payments hassle-free by ensuring smooth documentation, compliance, and payments.
Business Challenge
FlyRemit was looking to gain a competitive advantage in the financial services market by achieving operational efficiency for their AWS infrastructure. Trianz was enlisted as an AWS Managed Service Provider to manage and monitor FlyRemit's AWS environment, applications, and services on a 24/7 basis. To manage the scope of the project, Trianz was to deliver Cloud Ops with certified and skilled SMEs capable of identifying and troubleshooting performance issues across their AWS resources.
The Solution
Trianz' team of on-shore/off-shore system engineers and solution architects conducted a comprehensive study of FlyRemit’s AWS infrastructure. After defining the processes, workflows, and SLA responsibilities, Trianz provided FlyRemit with a client support portal for streamlining communication and documentation.
Scope of Managed Services
- AWS Support
- System Monitoring
- Network Monitoring
- Database Administration
- User Management
- Log Monitoring
- Security Operations
- Backup & DR
Proactive Managed Services
- DR and HA Infra for Db and application layer has been planned and shared the costing and architecture diagram to the client
- Recommended WAF to protect applications from DDOS attacks
- Proactive uptime monitoring has been set for client URLs
- Periodic Well-Architected Framework Reviews and suggest cost optimization improvements
Critical Managed Services Activities
- Scheduled daily EBS snapshot backups to handle disaster recovery
- Managing Role-Based Access Controls
- Routine disk frees up tasks.
- Log aggregation and reporting
- Review VPC flow logs
- Review Database permissions sets
- Manage Database schedule jobs
- Data Synchronization across Servers
- Database Archival/Backup, Restoration & Purging
- Database Security/User Provisioning
AWS Services Used
- Amazon Virtual Private Cloud (VPC)
- Amazon EC2
- Amazon Simple Storage Service (S3)
- Elastic Block Store (EBS)
- AWS Identity Access Management (IAM)
- AWS CloudTrail
- AWS CloudWatch
Transformational Effects
Improved Operational efficiency: Performance monitoring, health checks, and automation ensured the platform's efficiency.
Reduced Downtime: With proactive and improved monitoring, unexpected downtimes were eliminated.
Compliance: By leveraging Amazon Web Services (AWS) security and compliance framework, Trianz maintained regulatory needs for the infrastructure.safeguarding the access credentials and restricting access to information to authorized personnel only.
Root Cause Analysis and Corrective Actions: Ensured incident reporting accuracy by providing root cause analysis and documentation for problem management operations.
Published: 2022-08-02
