Achieving a Unified and Fulfilling Customer Experience with Intelligent BPM Systems

A seamless customer journey can be the difference between success and failure - especially in today’s competitive digital economy with marginal switching costs. More than 40 percent of organizations have limited or no capability to provide this seamless journey due to disparate processes and systems, according to a leading research firm. As a result, knowledge workers struggle to manage intricate customer interactions that diverge from existing processes. This leaves service reps traversing multiple and disconnected case management systems – helpdesk, collaboration, and analytics – and ineffectively searching for discrete information and multifactor imperatives.

Unite disconnected business units and departments, along with siloed systems, shadow IT, and cross-functional deficiencies. Deliver the exceptional digital experience consumers demand with enterprise-wide Business Process Management (BPM) strategies and systems that unite the organization and customer journey. Without intelligent BPM, unified case management, and real-time insights, industry leaders will not achieve the business outcomes required to maintain past success.

Building Blocks

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TRANSFORMATIONAL EFFECTS
  • Seamless and integrated process flow
  • Swiftly adapt to shifting market environments
  • Workforce efficiency and cost savings
  • Cross-functional collaboration and transparency
  • Customer journey optimization, satisfaction, and loyalty
  • Governance and compliance, and reduced risk
  • Process measurability and analytics
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

Trianz helps Chief Digital Officers and their organizations:

Backed by our research, we help CDOs and CMOs to map customer journeys, including unmet needs and pain points, as well as to re-engineer customer-facing and internal processes. Our team of analysts can identify best practices and success factors, and present findings and recommendations.

Document your business process and customer service strategy, including the use of BPM systems. We help reach your goals by developing a comprehensive business plan with ROI analysis and an execution roadmap.

Ensure successful technology deployments and agile operations with existing technology partnerships. We work closely with application developers, IT infrastructure, and operations leaders to deploy leading BPM systems and enterprise integrations.

See swift adoption of new process capabilities and customer service imperatives. We offer ongoing managed services for BPM systems, technology integrations, and analytics systems so you can focus on process optimization, customer success, and savings.

Backed by our research, we help CDOs and CMOs to map customer journeys, including unmet needs and pain points, as well as to re-engineer customer-facing and internal processes. Our team of analysts can identify best practices and success factors, and present findings and recommendations.

Document your business process and customer service strategy, including the use of BPM systems. We help reach your goals by developing a comprehensive business plan with ROI analysis and an execution roadmap.

Ensure successful technology deployments and agile operations with existing technology partnerships. We work closely with application developers, IT infrastructure, and operations leaders to deploy leading BPM systems and enterprise integrations.

See swift adoption of new process capabilities and customer service imperatives. We offer ongoing managed services for BPM systems, technology integrations, and analytics systems so you can focus on process optimization, customer success, and savings.