Technology Enabled Service and Support

The ever-evolving nature of technology has disrupted proven operating and business models to the extent that customer experience has become of the core of businesses. Strategy formulations are today becoming more and customer-centric with data and analytics coming as significant enablers in augmenting organizational capabilities to generate value experience for their customers.

Optimizing customer experience is cited as the topmost priority and organization of all sizes are investing in digital technologies and building analytics capabilities to transform their service organizations. Stakes are clearly high and only those organizations that will optimally harness the digital technologies and data analytics to supplement their customer service will sustain their market-leading positions.

Building Blocks

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Business Imperatives
  • Setting the right customer experience vision and strategy
  • Meet and exceed customer expectations for the digital experience
  • Transform customers to becoming a true brand advocate and promoter
  • Increase customer retention and lifetime value
Transformational Effects
  • A more granular and data-driven approach to decision making
  • Improved alignment for customer service programs to business objectives
  • Refreshed customer experience journey
  • Ability to predict the future behaviour of customers, and select the best response to maximise value
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

At Trianz, our goals are always aligned towards predictable strategy execution and achieving goals that are aligned to the client leadership’s vision. With our singular focus on helping you realize highest RoI on your customer service transformation efforts, we:

Bring to you the latest market and industry insight as well identify trends and areas of good / bad customer experience that can be addressed through technologies and automation

Design the future state roadmap including business process, information systems and technical architecture to support the customer service organization.

Provides insight into customers exploiting advanced analytic techniques to improve your decision-making techniques

Improve customer relationship, retention, lifecycle value, and net promoter score

Bring to you the latest market and industry insight as well identify trends and areas of good / bad customer experience that can be addressed through technologies and automation

Design the future state roadmap including business process, information systems and technical architecture to support the customer service organization.

Provides insight into customers exploiting advanced analytic techniques to improve your decision-making techniques

Improve customer relationship, retention, lifecycle value, and net promoter score