SERVICE RENEWALS

Discussion around service renewals programs seldom gets the desire attention when business and IT come together to chart a course of action. Key reasons include decision-making inertia which builds up in the absence of supporting data. As a result, key resources and investments get lost in deciding whether to:

  • To in-source or outsource
  • Automate processes or have a human touch
  • Enable self-service options or have them agent directed

Building Blocks

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Business Imperatives
  • Cost optimization, especially when the businesses are undergoing transformation
  • Optimal resource allocation in a cost-effective manner to smoothen out the peaks and valleys of demand
  • Enable internal resources to focus on higher value-add activities
  • Deploying resources, standard methods, and tools to rapidly transition to steady state and enable future system flexibility
  • Timely renewals at appropriate service levels based on customer history
  • Improving the predictable performance of applications to the defined service levels
TRANSFORMATIONAL EFFECTS
  • Prioritizing and executing process optimizations and service level enhancements that deliver business case objectives
  • Newly defined service level objectives and analysis of operational metrics drive innovation opportunity definition
  • A lean service portfolio that is tightly coupled to business objectives and business case realization
  • Insight-based, decision-making mechanism based upon rich operational and customer  analytics
Orchestrating the Transformation with Trianz

Trianz is differentiated by our ability to deliver predicable outcomes tied to the business performance and most valued by our clients. When you leverage our services, you:

Gain an ability to develop and maintain a strong set of methodology, tools and accelerators to support service renewals program support.  These tools can be tailored to make specific industry / technology service programs repeatable and robust.

Get access to the right skill sets, and the right experiences to help address your most important service renewal objectives. Our professionals focus on outcome-based benefits.

Focus on prioritizing and executing service renewal process optimizations and application enhancements that deliver business case objectives. Together, we can help you augment both functional and technical capabilities to drive down costs, improving quality, and accelerating value in every aspect of your business.

Experience proven program delivery capabilities validated by our clients consistently. Our consultants work towards delivering value and driving business results by understanding both the business of technology and how technology works within the business.

Gain an ability to develop and maintain a strong set of methodology, tools and accelerators to support service renewals program support.  These tools can be tailored to make specific industry / technology service programs repeatable and robust.

Get access to the right skill sets, and the right experiences to help address your most important service renewal objectives. Our professionals focus on outcome-based benefits.

Focus on prioritizing and executing service renewal process optimizations and application enhancements that deliver business case objectives. Together, we can help you augment both functional and technical capabilities to drive down costs, improving quality, and accelerating value in every aspect of your business.

Experience proven program delivery capabilities validated by our clients consistently. Our consultants work towards delivering value and driving business results by understanding both the business of technology and how technology works within the business.