Service Program Design and Launch

For any service program, regardless of its magnitude, business-aligned value delivery is the most crucial objective in order to justify investments. An effective design, execution, and governance mechanism can truly help differentiate intended service and macro-level business outcomes, thereby setting new unique value propositions. What this merits however, is efficient service and solution design, and road map development capabilities for delivering the same.

Today, when the disruption has become the norm, organizations can set themselves for a sustainable growth path by prioritizing and qualifying business service value improvements, establishing KPIs, planning and executing new programs, and measuring results.

Building Blocks

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Business Imperatives
  • Service Performance Management and Improvement
  • Increased efficiencies and operational effectiveness
  • Customer Experience
  • Service program transformation and innovation
Transformational Effects
  • Improved and predictable service performance
  • Higher SLA monitoring and compliance
  • Improved alignment for service programs to business objectives
  • Refreshed Customer Experience Journey
  • Organization processes linked to overall company strategy
  • Staffing models adjusted as appropriate to focus on business needs
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

Trianz works with C-Suite and senior leadership on their key service design and launch programs focused on driving sustained value and transforming customer experience. We can help you:

Realize the true value of digital transformation efforts, backed with in-depth research and summaries of the most critical questions our clients ask. We validate our hypothesis on why service program design and rapid implementation by real-life PoCs.

Define and maintain accountability at each level of the service program structure (leadership, management, and execution). We can help you increase the speed to market and customer satisfaction through service optimization with our proprietary frameworks, tools, and templates.  Our professional will help you design and launch innovative service offering that focuses on adding people, business and IT value to your line of businesses.

Leverage our industry-specific insights and technology capital spanning industry segments, allowing you to make better, faster, more informed service program design decisions. You get direct access to our market-recognized expertise and deep partnerships with some of the best technology services providers in cloud, digital, analytics, and security.

Identify the Service Level Agreements (SLAs) and Service Level Expectations (SLEs) and associated metrics that represent the business’ commitment to supporting the users, both from the IT and the business sides.

Realize the true value of digital transformation efforts, backed with in-depth research and summaries of the most critical questions our clients ask. We validate our hypothesis on why service program design and rapid implementation by real-life PoCs.

Define and maintain accountability at each level of the service program structure (leadership, management, and execution). We can help you increase the speed to market and customer satisfaction through service optimization with our proprietary frameworks, tools, and templates.  Our professional will help you design and launch innovative service offering that focuses on adding people, business and IT value to your line of businesses.

Leverage our industry-specific insights and technology capital spanning industry segments, allowing you to make better, faster, more informed service program design decisions. You get direct access to our market-recognized expertise and deep partnerships with some of the best technology services providers in cloud, digital, analytics, and security.

Identify the Service Level Agreements (SLAs) and Service Level Expectations (SLEs) and associated metrics that represent the business’ commitment to supporting the users, both from the IT and the business sides.