Enhance Customer Experience to Drive Interaction and Growth

Gone are the days of the slow and cumbersome shoppers journey. In the age of the Millennial, customers make decisions faster, and demand instant access to the information they need to do so. They expect to be able to communicate via their channel of choice, and demand interactions that are as compelling and creative as they are human.

To meet these expectations and create a strong digital presence, your business must reach buyers earlier in their shopper’s journey, and continue guiding them through every stage. You’ll need to offer a segmented, multi-channel marketplace that speaks to them in an authentic voice. Only then can you improve customer experiences, and drive interaction to keep up with the fast-paced world we live in.

Building Blocks

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Transformational Effects
  • Multi-segment coverage
  • Compelling, repetitive interactions
  • Reciprocal relationships
  • Social connectedness
  • Ambassador customers
  • Revenue and profitability
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

To build an integrated and differentiated customer experience across every channel, and achieve loyalty and growth, Trianz helps CMOs & CSOs:

Understand multi-channel digital marketplaces and customer experience design for their industries and businesses. Our research group can conduct research on a broad or specific array of topics across buyer segments, products and services, global geographies, and competitors to present insights that shape strategies.

Develop strategies to build a differentiated online brand. Using creative studio techniques, we analyze and build unique experiences and customer centric designs, content, and commerce. Enable a thriving digital channel to drive customer experience, effective campaigns, and predictability for downstream organizations.

See optimal digital presence, seamless customer experience and throughput by means of integrated multi-dimensional technologies. We integrate marketing technologies for digital campaigns; combine sales tools with downstream applications, and enable end-to-end delivery of solution and services leveraging a global delivery model.

Meet demanding SLAs for managing the integrated technology landscape. Trianz Global Technology Services (GTS) provides ongoing operations and governance of digital systems with availability and performance. We further provide continuous research, content creation, and rationalize digital presence to maximize output.

Understand multi-channel digital marketplaces and customer experience design for their industries and businesses. Our research group can conduct research on a broad or specific array of topics across buyer segments, products and services, global geographies, and competitors to present insights that shape strategies.

Develop strategies to build a differentiated online brand. Using creative studio techniques, we analyze and build unique experiences and customer centric designs, content, and commerce. Enable a thriving digital channel to drive customer experience, effective campaigns, and predictability for downstream organizations.

See optimal digital presence, seamless customer experience and throughput by means of integrated multi-dimensional technologies. We integrate marketing technologies for digital campaigns; combine sales tools with downstream applications, and enable end-to-end delivery of solution and services leveraging a global delivery model.

Meet demanding SLAs for managing the integrated technology landscape. Trianz Global Technology Services (GTS) provides ongoing operations and governance of digital systems with availability and performance. We further provide continuous research, content creation, and rationalize digital presence to maximize output.

Enabling Technologies
  • Adobe
  • Hootsuite
  • Marketo
  • Oracle
  • Salesforce.com
  • SAS